Frequently Asked Questions
Everything you need to know about shopping with Stööki.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our team is available Monday through Friday. You can reach us via the contact form on our website or by emailing [email protected]. We typically respond within 24 hours.
Are your products ethically sourced?
At Stööki, we prioritize quality and responsibility. We work closely with our manufacturers to ensure that all products meet our high standards for craftsmanship and ethical production practices.